Customer Success Integration Engineer in IDEMIA responsible for system integration and customer support. Overseeing software validation while collaborating with global teams.
About the role
- Software Engineer focused on enhancing customer experiences through TypeScript and modern UI development for Vercel's domain services. Responsibilities span search, purchase, renewal, and other lifecycle aspects.
Responsibilities
- Ship customer-facing Domains features end-to-end across UI and TypeScript services (search, purchase, renewals, transfers).
- Improve lifecycle touch points so customers always understand what is happening (statuses, notifications, emails, in-product messaging).
- Integrate with third-party registrars and make complex workflows feel simple, reliable, and fast for customers.
- Partner with Customer Support Engineering to resolve customer issues and reduce repeat problems through better UX, tooling, and observability.
Requirements
- Strong experience building customer-facing products with TypeScript across frontend and backend
- Experience with modern web UI development (we use React and Next.js)
- Experience building and integrating REST APIs and working with workflow-heavy systems (multi-step flows, background processing, eventual consistency)
- Experience designing data models and ensuring correctness for customer-critical flows (validation, auditing, reconciliation)
- Experience writing tests and instrumentation for core flows (monitoring, logging, metrics)
Benefits
- Competitive compensation package, including equity.
- Inclusive Healthcare Package.
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
- Flexible Time Off.
- We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
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