QA Manager leading and developing QA team to ensure high quality standards for AI solutions at Expert.ai. Responsible for planning and integrating QA practices in the software development lifecycle.
About the role
- Senior Quality Assurance Analyst at Uphold validating REST APIs and ensuring product quality. Collaborating with Engineering teams using agile practices in a hybrid work environment.
Responsibilities
- Work with cross-functional teams to ensure quality throughout the software development lifecycle.
- Collaborate with the Engineering team using an agile mindset.
- Review and contribute to requirements, specifications and technical design documents, including REST API contracts and flows.
- Follow product development from conception to production, ensuring reliable behavior across distributed backend and API-driven components.
- Write test specifications and scenarios, performing continuous manual and exploratory testing across UI and API layers.
- Design and execute end-to-end API tests validating business logic, authentication, error handling, idempotency, and webhook/asynchronous behaviors.
- Record defects clearly so they can be reproduced and resolved efficiently.
- Create logs and documentation for testing phases, defects, and API test outcomes.
- Identify areas for improvement to enhance product and API reliability.
- Help troubleshoot issues across frontend, backend services, and API integrations.
- Contribute to the growth of the automation framework, including automated REST API test coverage.
- Ensure final products and APIs meet requirements and deliver a predictable, secure user experience.
- Create and improve QA policies and procedures.
Requirements
- Degree in Computer Science or a related field.
- 8+ years of QA/testing experience, including designing scenarios, reporting defects, and validating distributed systems or APIs.
- Strong experience testing REST APIs with tools such as Postman or Bruno, including validation of contracts, business rules, error responses, authentication (OAuth2/JWT), and idempotency.
- Experience testing asynchronous processes such as webhooks or event-driven flows.
- Ability to automate API and functional tests using Newman, Postman collections, Cypress, or similar frameworks.
- Skilled in exploratory testing and critical thinking.
- Ability to prioritise issues seen by multiple users and assess quality focus areas based on product context.
- High regard for safety standards, quality control, and data integrity.
- Experience working in agile/lean environments.
- Fluent written and oral English skills with excellent communication abilities.
- Meticulous attention to detail and strong analytical/problem-solving skills.
- Passionate about breaking things to improve reliability while ensuring we build the best products on the market.
Benefits
- Annual bonus program based on individual, team and company performance.
- Home office stipend for a productive setup.
- Generous PTO, healthcare, and employee assistance programs.
- Engaging events and celebrations.
- Well-stocked office kitchen with a foodie culture.
Job title
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