Site Reliability Engineer improving the reliability of mission critical lending platforms. Supporting .NET applications, API integrations, and incident management with a focus on automation and continuous improvement.
Responsibilities
Provide Level 3 production support for .Net based financial applications
Lead and drive P1 / P2 incident bridges, coordinating across application, database, infrastructure, network, and vendor teams
Perform rapid triage, impact analysis, mitigation, and recovery for high-severity incidents
Own post-incident root cause analysis (RCA), including corrective and preventive actions
Ensure incidents are documented clearly with business impact, technical findings, and long-term fixes
Support and troubleshoot .NET-based applications, background services, batch jobs, and schedulers
Diagnose and resolve SQL Server performance issues
Monitor and support API integrations (REST/SOAP)
Partner with development teams to improve application resilience, scalability, and fault tolerance
Identify and drive automation opportunities to reduce manual effort
Develop or contribute to scripts, tools, or workflows for monitoring, alerting, recovery, and validation
Improve observability through meaningful metrics, logs, dashboards, and alerts
Work closely with business users, operations teams, and product owners to understand functional workflows and production impact
Requirements
Bachelor’s Degree and six to ten years of experience or equivalent education and software engineering training or experience
In-depth knowledge in information systems and ability to identify, apply, and implement best practices
Understanding of key business processes and competitive strategies related to the IT function
Ability to plan and manage projects and solve complex problems by applying best practices
Ability to provide direction and mentor less experienced teammates
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