Enterprise Architect collaborating on Aerospace & Defense strategies at DXC Technology. Leading architecture governance, compliance, and Smart Factory initiatives with a focus on long - term program alignment.
About the role
- Technical Customer Support Manager mentoring engineers and managing support for Cloud, Systems, and SQL teams at Trimble. Championing cloud solutions for construction partners aiming for seamless technology experiences.
Responsibilities
- Lead and mentor a high-performing team of engineers, managing the full employee lifecycle and fostering a world-class talent pool.
- Spearhead high-priority incident management for 'System Down' events, coordinating rapid resource allocation to restore critical services.
- Drive operational excellence by monitoring KPIs like MTTR and CSAT, using data-driven insights to exceed performance targets.
- Collaborate with Product Engineering to perform root cause analysis on recurring trends, implementing permanent fixes that improve software reliability.
- Facilitate knowledge sharing through customer webinars and technical training sessions to empower both internal teams and external partners.
Requirements
- 7+ years of experience in enterprise technical support for complex, multi-tiered software such as ERP, FinTech, or HCM
- 3+ years of leadership experience managing teams of 10-15 engineers in high-volume, fast-paced environments
- Deep technical proficiency in Microsoft Azure or AWS, including Azure Virtual Desktop and MFA configurations
- Advanced knowledge of MS SQL Server, including administration, data manipulation, and reporting tools like SSRS or Power BI
- Proven ability to communicate complex operational and technical concepts to both stakeholders and non-technical audiences.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
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