Bilingual Member Services Representative engaging with high - need patients. Supporting whole - person care model and community outreach for underserved populations.
About the role
- Assistant Property Manager responsible for rent collection and resident engagement at a community in Renton, WA. Collaborating with management and ensuring exceptional customer service to residents.
Responsibilities
- Assist with resident accounts, rent collection, and reporting.
- Support leasing and retention efforts.
- Deliver excellent service, quickly resolving issues.
- Partner with the Property Manager on daily operations.
- Assist the Property Manager/team in all aspects of property management, including apartment occupancy, leasing, rent collection, resident enrichment, and customer service.
- Assist in the screening and selection process of prospective residents.
- Ensure accurate and up-to-date records of apartment availability and occupancy rates.
- Provide exceptional customer service to prospective and current residents.
- Address inquiries and concerns promptly and professionally.
- Timely collection of rent payments from residents and maintenance of accurate records.
- File evictions when necessary.
- Collaborate with the Property Manager and the Impact Team to organize and coordinate community events and activities.
- Foster positive relationships with residents and address their concerns effectively.
- Coordinate maintenance requests and ensure prompt resolution.
- Stay informed about industry trends and best practices to continuously improve service delivery.
Requirements
- Organizational and administrative strengths.
- Great customer service and communication skills.
- Comfort with financial tasks and software systems.
- Experience in leasing/property management is a plus.
Benefits
- Competitive pay
- Lease bonus
- Renewal bonus split
- Housing discount
- Free Medical (employee plan)
- Dental, and Vision insurance
- 401k - matching up to 5%
- Paid time off
- Company-paid holidays (including birthday holiday!)
- HSA Flex spending account
- EAP
- Team referral bonus
- Clear opportunities for career growth
- Autonomy to lead, innovate, and make an impact
- Recognition for results, leadership, and contributions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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