Hybrid Social Worker – Quality Assurance

at Thyme Care

• Job title: Social Worker – Quality Assurance
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $97,000 per year
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Nashville, United States

About the role

• Social Worker Quality Assurance role at Thyme Care ensuring high-quality cancer care through audits and training for the social work team. Focus on coaching and clinical standards in a compassionate environment.

Responsibilities

• Conducting routine audits of our social work team’s interactions with members
• Coaching and developing our team of social workers to provide the highest quality care and assisting with conducting training, as needed.
• Evaluate new hire training effectiveness, and provide PIP support, through audits of telephonic social work interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes.
• Create individualized training plans, coaching sessions, and feedback for new hires and social work team members, based on identified training gaps and audit findings.
• Conduct check-in sessions with Team Leads/Managers/Director to evaluate training effectiveness, gaps, and areas for improvement.
• Conduct/Support new hire ramp-up auditing and feedback sessions as required.

Requirements

• Master’s in Social Work (MSW) required; LCSW license required. LCSW-S preferred
• At least 3 years of direct experience in oncology or palliative care social work.
• Current or ability to provide documentation of previous Certifications: Certified Oncology Social Worker (OSW-C), Certified Advance Hospice and Palliative Care Social Worker (APHSW-C)
• Experience with coaching, auditing, or training social work or interdisciplinary care teams preferred.
• Strong communication, interpersonal, and mentoring skills.
• Ability to work both independently and as a collaborative team member.
• Technologically fluent—proficient in healthcare systems, remote communication tools (Google Suite, Slack), and EHRs.
• Strong communication, coaching, mentoring, and interpersonal skills
• Ability to work independently and as part of a multidisciplinary team
• Proficiency in using healthcare information systems and educational technology

Benefits

• Professional development opportunities
• Flexible work arrangements