About the role

Customer Planning Manager focused on driving customer team operations for Clorox's Family Dollar/Dollar Tree. Analyzing data, managing relationships, and supporting the sales team in a hybrid work environment.

Responsibilities

Identify and assess growth opportunities and results, manage customer checkbook and all Exceedra plans, and create and submit customer contracts
Maintain in-line spend estimates, reconcile post-audit funds, and analyze budgets to flag and understand over- or under-spends
Drive accurate sales forecasting, incorporating driver inputs such as growth expectations, promotional calendars, and risk/opportunity assessments within AAA framework
Track performance vs. forecast, conduct root cause analyses, identify gaps (e.g., promo misses), and monitor and report on shipping, consumption trends, and inventory levels
Build capability to drive growth and eliminate waste by deploying tools, processes and resources to support organization
Own standard reporting and ad hoc analytics using tools like Exceedra, IRIS, PowerBI, CoPilot, TPO, and High Radius
Use syndicated and customer-specific omni data to identify white space and growth opportunities (e.g., distribution voids, new items)
Collaborate with analysts to assess ROI and performance metrics
Coordinate logistics for customer sales meetings (venue, accommodations, food, A/V, etc.)
Build strategic relationships with customer buying team including negotiating key segments and heavy contribution to full-team customer engagements
Serve as the go-to expert for enterprise tools and systems and support administrative and operational tasks to keep the team running efficiently

Bachelor's degree in related field
A minimum of 3 years of CPG experience
Data & analytics experience at senior analyst level or above with proven success
Customer / retailer knowledge and understanding of processes, timelines, business plans and the creation of customer goals
Be able to partner closely with cross functional roles such as Sales & Supply Planning, Supply Chain, and Analysts, removing barriers and obstacles as needed
Strong analytical and problem-solving skills
Experience working with forecasting and reporting tools (e.g., PowerBI, Exceedra, IRIS), along with having advanced Excel skills and comfort with large datasets
Excellent communication and organizational skills with the ability to lead peers, influence internally, and communicate with drivers and complex variables in a succinct manner to senior teammates
Thrives in fast paced environment and successfully manage multiple priorities

robust health plans
market-leading 401(k) program with a company match
flexible time off benefits (including half-day summer Fridays depending on location)
inclusive fertility/adoption benefits
comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs