Hybrid Senior Business Product Owner

at The Cigna Group

• Job title: Senior Business Product Owner
• Job type: Full Time
• Experience level: Senior
• Salary: $126,600 - $211,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, St Louis, United States

About the role

• Senior Manager leading the Pharmacy Benefit Services operations team. Collaborating with business sponsors and technology partners to support operational initiatives in a hybrid work environment.

Responsibilities

• Serve as the key interface and liaison between the business sponsor, clients, and technology partners
• Lead a team of individual contributors to document the accuracy and comprehensiveness of business requirements
• Provide vision and strategy to the team
• Make decisions on the appropriateness of business requirements
• Provide decision guidance for submitted projects and determine appropriate next steps
• Manage all BPO team responsibilities, including staff training and development
• Develop, coach, and grow the team while maintaining accountability and service delivery
• Collaborate with the Director on reporting to leadership and defining team goals
• Mitigate escalations/concerns/issues on behalf of the team
• Participate in project-specific requirements extraction and guide technical support.

Requirements

• High School Diploma required
• BA/BS degree in Business, Finance, or related field preferred
• 8 plus years of experience implementing contemporary process improvement methodologies in an operations environment, preferably in the PBM or Pharmacy industry
• Ability to perform data analysis and summarize findings; ability to use data to support proposals of potential solutions preferred
• Strong focus on customer service preferred
• Ability to manage multiple timelines and deadlines required
• Excellent PC skills within a Microsoft Office environment required.

Benefits

• medical, vision, dental, and well-being and behavioral health programs
• 401(k) with company match
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays