Hybrid Financial Counselor Associate

at The Christ Hospital Health Network

• Job title: Financial Counselor Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Cincinnati, United States

About the role

• Oncology patient advocate providing financial counseling services and support to patients regarding their financial standing and insurance coordination. Engaging with patients to assist with financial plans during their treatment.

Responsibilities

• Obtains accurate patient demographics and insurance information to be used for billing and reimbursement purposes
• Collects funds for co-insurance, co-pay, and deductible.
• Responsible for educating patients and designated individuals on their rights and responsibilities as a patient and or guarantor, as well as securing all federal and state mandated forms (i.e., self-pay forms, Joint Commission, HIPAA, Advance Directives, waivers, Advance Beneficiary Notices, Medicare Secondary Payer Questionnaire, etc.).
• Seek financial assistance necessary
• This person will also be responsible for keeping a detailed spreadsheet of the patient assistance information.
• Educate patients about their insurance benefits, including how much of the annual deductible has been paid, the difference between copayments and coinsurance, and any benefit caps in place. Explains the total cost of the planned treatment, the patient's out-of-pocket expense, and the practice's payment policies.
• Obtains the applications for patients and helps them file them.
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.

Requirements

• EDUCATION: 2 year / Associate Degree in a related field preferred.
• YEARS OF EXPERIENCE: 2 - 4 years Healthcare Financial Counseling or Billing required.
• REQUIRED SKILLS AND KNOWLEDGE:
• Compassionate, sensitive
• Communicates well
• Listens
• Enjoys interaction with patients
• Familiar with diagnoses and treatments
• Knowledgeable about billing and reimbursement processes
• Aware of how different insurance plans work
• Persevering
• Analytical, with independent research ability
• Organized
• Patient
• Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs).
• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.

Benefits

• Candidates must successfully complete the Patient Financial Services training.