Embedded Technical Account Manager for Thales providing eSIM pre-sale and post-sale support. Managing projects and collaborating with sales teams to ensure customer satisfaction in eSIM solutions.
Responsibilities
Proporcionar soporte técnico en eSIM a ventas y clientes
Gestión de proyectos dentro del proceso BAP
Soporte post-venta técnico y análisis de problemas
Colaborar con el equipo de ventas y marketing en eSIM
Proporcionar soporte y formación experta a clientes y equipos locales
Requirements
Máster en ingeniería, informática o telecomunicaciones
Experiencia técnica previa en SIM/eSIM (10 años)
Experiencia en tarjetas inteligentes y dispositivos inalámbricos
Comprensión de diferentes redes de acceso de telecomunicaciones (GSM/UMTS/CDMA/LTE/5G)
Comprensión de estándares 3GPP, 3GPP2 y GSMA
Conocimientos en estándares RSP/eUICC
Capacidad de presentar características técnicas de manera clara
Innovador y mentalidad para servir a nuevos jugadores/customers en IoT eUICC
Experiencia en comunicaciones comerciales
Benefits
Horario flexible
Días laborales intensivos los viernes y durante agosto
Trabajo remoto - 2/3 días a la semana desde casa
Asignación de restaurante y beneficios sociales (seguro de salud, guardería)
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