IT System Integration apprentice responsible for planning IT systems and supporting installations. Collaborating with departments and ensuring effective documentation and system maintenance in Germany.
About the role
- Level 2 Systems Engineer responsible for system operation and IT support for end users. Engage in various technical duties within a fast-paced IT environment.
Responsibilities
- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Maintaining and monitoring all SOC applications for the client base to ensure all endpoints are protected.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Network firewall and switch administration and maintenance.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Lead on management and implementation of all technology software stacks.
- Management and monitoring of all client Backup solutions.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
- Some network and server solution design and architecture.
- Assist with onboardings, projects, and updating documentation.
Requirements
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
- Exceptional written and oral communication skills.
- Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, Server 2019, Server 2022, and Mac OS.
- Experience writing proposals for technical solutions to fulfill business needs.
- Strong understanding of technology and business productivity systems.
- Active Directory knowledge and experience.
- Experience with UTM firewalls is a plus.
- Ninja RMM and Autotask PSA Experience.
- Exceptional interpersonal skills, focusing on rapport building, listening, and questioning skills.
- Good problem-solving skills.
- Excellent customer service skills.
- Ability to work under moderate supervision.
- Awesome organizational skills and a multi-tasking master.
- Sales Engineering experience is a plus.
- Microsoft Server certification is preferred.
- Microsoft Desktop operating systems certification is preferred.
- Valid Driver's License and ability to drive to customer locations when required.
- CompTIA Net+ and/or CompTIA Security+ certifications are preferred.
Benefits
- 401(k) matching
- Company parties
- Competitive salary
- Flexible schedule
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Dental insurance
- Vision insurance
- Monthly on-call stipend
- Monthly home internet stipend
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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