Tech Lead managing a mobile squad at CommBank to build secure digital experiences. Leading projects across iOS/Android and driving engineering excellence.
About the role
- Mobility Engineer managing mobile device solutions for TD Bank, ensuring infrastructure stability and supporting end users. Responsibilities include technical support and engaging with vendors for timely solutions.
Responsibilities
- Day to day operations and management of mobile platform and technologies (Samsung S23&24, Pixel8&9, iPads, Android and iOS)
- Escalated 3rd level support for Movius (voice/SMS recording platform)
- Escalated support for all Mobility services and vendor engagement to implement solutions in timely manner
- Root Cause Analysis for problems escalated
- Lower environment configuration and testing for Prod implementations
- Change records to support business, currency, security and ongoing product improvement.
- Support for Corp Android and Corp iPad within UEM/BES
- Documentation review and creation for Changes
- Address P3/P4 Incidents as needed for escalation
- Intune support business, currency, security and ongoing upkeep
- Mentor and assist device focused staff as required.
- Work with BlackBerry and Microsoft vendors on: Ticket/case creation and follow up in relation to support issues encountered as needed
- Escalated assistance for regional support teams with the following: any end user incidents advice and consultation on support
- Assist Management with any special requests / mobility initiatives
- Provide ongoing testing on all hardware for new OS version (iOS and Android OS version updates), new software (ie Blackberry Dynamics) and new hardware standards and certifications
- Support a work environment that promotes exceptional customer service, quality and innovation
- Maintain currency of infrastructure components
- Coordination with other support teams as needed
- Participate in the development of the platform roadmap to enhance existing offerings and improve overall end-user experience
- Ensure the consistency and maintainability of existing solutions by creating, maintaining, and enforcing standards
- Assist Mobility Infrastructure team with validations and ad-hoc assistance as needed by Mobility end user support
- Assessing new requests for custom-built apps and enabling existing public apps
- Collaborating with Technology teams and control partners to assess solutions, test and release new apps
- Ensuring the TD Apps platform is kept up-to-date with security certificates working with CDN mobile S/W engineering team
- Reporting on app download volumes and top app usage
- Maintaining and evolving self-serve support guides to assist colleagues with typical problems
- Investigating and responding to user problem requests not solved by self-service guides
- Developing a roadmap of New and Updates to existing mobile apps
- Maintaining access groups for Internal and External Testing TD Apps instances
- Assisting with creation of access management and app publishing standards
- Triaging and responding to ad-hoc requests
- Engaging platform vendor support where needed
Requirements
- Bachelor's or Graduate degree
- Strong academic background (e.g., computer science, engineering)
- 7 + years relevant experience
- In depth understanding of Mobile OS and mobile device management, Android and iOS/ipadOS
- Excellent knowledge of Microsoft Intune endpoint management service
- Experience with designing and implementing mobile endpoint use cases: ie. user assigned, kiosk managed, BYOD, company issued mobile devices
- Experience with mobile device and application security policy management and development
- Knowledge of SDK's for applications
- Experience with app configuration policies
- Expert knowledge of mobile zero trust principles and security measures for mobile OS
- Knowledge of Microsoft Azure services and platform
- Extensive experience with more than one mobile management platforms
- In depth knowledge of mobile VPN services with deployment experience
- Expert knowledge of mobile security
- Extensive experience with mobile device and application management via other industry standards Endpoint management services
- Ability to repair/rebuild UEM and BES servers
- Excellent troubleshooting skills and Blackberry design knowledge, and ability to participate with design questions
- Working understanding of network, DNS, email data flow
- Critical thinker with ability to work as a team member and independent work assignments
- Ability to UEM/BEMS log files to identify application issues.
- Windows Server working understanding and Windows OS knowledge.
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development and training programs
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