Tax Manager overseeing return reviews and tax strategy at a progressive public accounting firm. Requires leadership in a hybrid environment with strong public accounting experience.
About the role
- Customer Success Manager at tax.com nurturing customer relationships and driving product adoption for their software solutions. Collaborating cross-functionally to enhance customer experience and success.
Responsibilities
- Nurturing and expanding customer relationships
- Driving product adoption and usage
- Identifying expansion opportunities
- Ensuring customers are achieving their goals with our software
- Delivering a world-class customer experience
- Building and maintaining deep, trusting relationships with customers
- Identifying upsell and cross-sell opportunities
- Leading individual product enablement sessions
- Documenting and standardizing best practices
- Collecting and communicating customer insights to internal teams
- Collaborating with Sales, Support, and Implementation counterparts
- Proactively identifying signs of potential churn or renewal risks
- Encouraging customer advocacy by facilitating customer testimonials and case studies
Requirements
- Proven work experience as a Customer Success Manager or Account Manager
- Exceptional ability to communicate and develop strong business relationships with executive sponsors and licensed customers
- Creative problem-solving skills & deep curiosity
- Proactively closing knowledge gaps by learning from and sharing with peers
- Humble, team-focused attitude with an eagerness to lift up others
- A desire to create an impact in a foundational role that will help shape the future of the organization
- Bachelor’s degree with 5+ years of experience
Benefits
- Competitive Compensation and Benefits
- Home Office Stipend
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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