Client Director driving strategic growth at Macquarie Telecom. Managing Tier 1 enterprise customers and building strong technology solutions.
About the role
- Director of Services at Mastercard focusing on scaling high-value Services business for Commercial customers in AP-Europe-EEMEA region. Responsible for driving growth through execution of the SME Services strategy.
Responsibilities
- Own and scale the SME Services strategy, defining and executing a strong Go-To-Market approach.
- Expand existing Services to CNPF by calibrating value propositions and GTM; identify and pilot with anchor clients.
- Build a segment-led service roadmap for SME, delivering 2–3 new flagship offerings over time.
- Scale portfolio optimization—codify best practices, embed governance, and share playbooks across regions and segments.
- Build and execute the services GTM strategy for SME, including segmentation, value proposition, packaging, pricing, and channel motions.
- Own the CNPF services sales pipeline across all relevant CNPF assets; forecast accurately and maintain healthy coverage ratios.
- Coordinate post-sale execution with the Services Delivery team to ensure time-to-value, quality outcomes, and referenceable success.
- Facilitate best practice sharing across the regional teams.
- Elevate strategic interaction with key customers, fintechs, ecosystem partners, and C-suite stakeholders.
Requirements
- Bachelor’s degree required; advanced degree preferred.
- Proven track record leading strategy, launching scalable products/services, and delivering commercial outcomes across complex, multi-market environments.
- Demonstrated P&L ownership and success against ambitious growth targets.
- Deep understanding of the payments industry and Commercial New Payment Flows; ability to leverage payments technology and innovation to solve client problems; strong financial and business acumen.
- People leadership experience; consultative problem-solving; executive-level communication and negotiation skills; comfort operating in highly matrixed, cross-functional settings.
- Relevant industry certifications preferred.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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