Werkstudent im Bereich Controlling und Datenanalyse mit Schwerpunkten auf OLAP - Berichten und Datenbankadministration. Unterstützung bei automatisierten Tests und JIRA - Ticketing.
About the role
- Data Analyst collaborating with stakeholders to provide data-driven insights for Talkspace's mental health platform. Analyzing user engagement and performance metrics in a hybrid work environment.
Responsibilities
- Develop and refine data visualizations that clearly communicate outcomes, network performance, and user engagement trends to stakeholders.
- Create automated quality reports and network performance dashboards using Looker and other tools.
- Deeply understand and analyze user pathways, business outcomes, and the dynamics of our provider/partner network.
- Conduct thorough quantitative analyses to support business strategies.
- Utilize your expertise in SQL and Python to manage business and provider data effectively.
- Collaborate with business, finance, marketing and cross-functional teams to provide data-driven insights supporting product development and provider network operations.
- Engage with both technical and non-technical stakeholders to transform complex data insights into understandable and actionable strategies for enhancing customer service and provider engagement.
- Build, and maintain robust, documented, and scalable data models (e.g., using dbt) within the data warehouse to support downstream reporting and analytical needs.
- Collaborate with engineering teams to optimize data ingestion processes (ETL/ELT) and ensure the timely availability of high-quality data.
- Analyze agentic platform performance metrics including model accuracy, latency, conversation depth, and user adherence to behavioral protocols.
Requirements
- 3-5 years of experience in an analytical role, experience with healthcare data (patient outcomes, capacity planning, etc.) a plus.
- BA/BS in a quantitative field like statistics, applied mathematics, economics, computer science, or equivalent experience.
- Proficiency in SQL, python, and Excel / Google Sheets.
- Comfortable with statistics and data manipulation.
- Advanced skills in data visualization tools like Looker or Tableau are essential.
- Experience with product analytics tools like Mixpanel.
- Experience with leveraging GenAI tools is a plus.
Benefits
- Comprehensive Medical, Dental and Vision plans coverage since day one
- Pre-tax benefits: HSA/ FSA
- 401k Retirement Savings Program with matching up to 4%
- Voluntary benefits including disability, basic life or pet insurance, etc.
- Monthly Wellness Stipend to promote mental and physical self-care
- Flexible PTO and Remote First Environment
- Regular team events, including Wellness Workshops and Team Building Events
- Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!
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