ERP Project Manager providing customer consulting starting from product presentations to system launches. Join the team at SSH Software, leading in ERP solutions for the packaging industry.
About the role
- Senior Technical Architect at SUSE leading complex customer engagements with SUSE technologies. Delivering advanced technical configurations and automation scripting to enhance customer success.
Responsibilities
- Act as a technical architect for SUSE technologies, providing strategic guidance and expertise to customers.
- Work with customers to design and deploy solutions based on SUSE technologies, ensuring their successful implementation.
- Carry out advanced hands-on configuration and coding activities as required to address customer requirements.
- Maintain an advanced-level understanding of the SUSE portfolio of products, staying current with new releases and features.
- Possess a significant understanding of complementary technologies, such as other distributions of Linux, Kubernetes, etc., leveraging this knowledge to provide comprehensive solutions.
- Provide Scoping activity for all engagement types, including large-scale and complex customer use cases, demonstrating expertise in Scoping Activity.
- Able to demonstrate the impact and articulate the benefits of SUSE technologies for users as it relates to their specific use case.
- Establish and maintain long-term relationships with users and establish contact with their management as required, showcasing strong Relationship Building.
- Own entire customer engagement, ensuring successful project delivery and customer satisfaction (scope and timeline).
- Provide internal feedback and make constructive suggestions to improve Services offerings, contributing to Process Improvement.
- Understand feature requests and advocate for customers and users with Product Management and/or Engineering, influencing product development.
- Work with existing customers to improve customer satisfaction, actively driving positive outcomes.
- Work effectively in a proactive manner with both customers and colleagues, including working across Regions, e.g., to share Best Practices and foster Teamwork.
- Assist with effective mentorship to new joiners and/or more junior team members, demonstrating your Mentoring capabilities.
- Demonstrate extensive customer service and communication skills at all levels, ensuring clear and effective interactions.
- Proactively seek feedback and utilize it to develop new skills and/or strengthen existing skills, embodying a Growth Mindset.
Requirements
- Proven experience in developing and implementing automation scripts for system configurations and deployments.
- Excellent verbal and written communication, capable of articulating complex technical concepts to diverse audiences.
- Strong understanding of related open source and cloud-native technologies (e.g., other Linux distributions, Kubernetes).
- Expert ability to manage and lead customer engagements from initiation to completion.
- Experience in guiding and developing less experienced technical professionals.
- Advanced understanding of a range of SUSE's products and solutions portfolio.
- Strong ability to build and maintain effective relationships with customers and internal stakeholders.
- Proficient in leading scoping activities for various engagement types, including large and complex use cases.
- Advanced expertise in deploying SUSE solutions.
- Strong ability to design robust solutions based on customer requirements.
- Proven skills in optimizing deployed solutions for performance and efficiency.
- Skilled in managing expectations and relationships with various stakeholders, internal and external.
- Strong collaborative skills, fostering a positive and productive team environment.
- Advanced ability to design and implement technical architectures using SUSE technologies.
- Strong technical experience with IT systems administration, scripting, automation and development.
Benefits
- comprehensive medical plan
- life and disability insurance
- 401k
- Employee Assistance Programme
- generous paid time off and leave policies
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Senior Cybersecurity Consultant ensuring the security architecture for clients' systems. Collaborating with the team to identify vulnerabilities and enhance security governance.
Cruise Consultant handling customer inquiries and bookings in the travel industry at a top online cruise portal. Providing personalized service and support on cruise options and arrangements.
ML Solution Consultant transforming product development at Uncountable using AI capabilities. Collaborating with R&D organizations to bring innovation to market quickly.
ERP Consultant optimizing and implementing financial processes with Certinia on the Salesforce platform. Collaborating with clients to enhance operational efficiency through smart IT solutions.
Solution Consultant role at Everest Systems, focusing on ERP implementation projects with a financial perspective. Engaging with both finance departments and technical ERP teams for successful project outcomes.
Tableau Developer creating interactive dashboards and reports for Fortune 500 companies. Working with SQL and Tableau to drive data - driven decisions in FS & Insurance domains.
Technical Consultant overseeing data migration and solutions for customers at Workday. Collaborating with client teams and employing innovative techniques in a cloud landscape.
Senior Consultant for Tracking Strategy & Insights at quantilope enhancing client programs through strategic insights. Blending marketing research expertise with storytelling to drive business success.
Senior Consultant driving transformation in Airport Information Technology for national and international clients. Collaborating on projects with a focus on efficiency and process optimization.