Associate Director managing Health and Risk Solutions experience strategy at Sun Life. Responsible for client satisfaction, engagement, and digital capability implementation.
Responsibilities
Leading, developing, and driving key components of Experience strategy
Leveraging client experience tools to identify gaps and opportunities
Driving implementation of digital capabilities and optimizing outreach strategy
Facilitating journey mapping and service blueprinting activities
Requirements
Bachelor’s degree
5-7 years of industry and/or project management or related experience
Market research, Design or CX experience preferred
Experience with data analysis and synthesis required
Benefits
Health insurance
401(k) employer match
Stock purchase options
Paid vacation and sick leave
Partially paid sabbatical program
Flexible, inclusive and collaborative work environment
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