Underwriting Analyst managing broker partnerships and service delivery to drive growth in high - net - worth insurance. Engaging in training in a hybrid model starting August 2026.
About the role
- Manager overseeing day-to-day operations for Tele-Interview, Training and Development teams at Sun Life. Leading a client-focused environment and ensuring operational excellence.
Responsibilities
- Overseeing day-to-day operations for Tele-Interview, Training and Development and vendor teams
- Communicate effectively with all sites, ensuring a consistent experience for representatives and members
- Build and establish a new Training and Development team
- Interact directly with clients and advisors, as required
- Manage team performance daily ensuring the service and quality objectives are attained
- Provide leadership, coaching, and mentoring to the Team Lead
- Responsible for employee recruitment to meet business objectives
- Identify, develop & maintain opportunities for process and system improvements
Requirements
- 4+ years of leadership experience
- Detail-oriented with strong communication skills
- A relentless and demonstrated ability to find customer service and efficiency opportunities
- Problem solving, analytical and decision-making skills that consider the interests of the client and the company
- Proven skills analyzing data to make sound, data driven decisions
- University degree or 4-6 years of related work experience
- LOMA and/or ALU certifications are an asset
- Bilingualism (French, English, both oral and written) is required for Quebec only
Benefits
- Flexible Benefits from the day you join to meet the needs of you and your family
- Pension Plan participation starts immediately, and you are automatically enrolled
- Stock Ownership Program gives you the chance to invest in Sun Life and get a company match
- Pay for performance reward
- Paid vacation based on experience, 5 Care Days available for self-care or care of others (i.e., family or others you may support) and 10 Sick Days to support your well-being
- Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years
- Investment in not-for-profit organizations that are important to you
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