Senior Manager conducting audits and enhancing risk control at Manulife. Leading audit projects, managing risks, and fostering an inclusive environment for organizational resilience.
About the role
- Disability Case Manager overseeing mental health claims for Sun Life's health benefits in Canada. Building relationships and managing return-to-work interventions for clients and employees.
Responsibilities
- Manage disability claims to resolution
- Determine eligibility to short and long-term disability, salary continuance benefits and assess claims
- Implement the right interventions to support timely recovery and return to work
- Build strong relationships with our Clients: employers and their employees
- Lead Clients during the absence and return to work period
- Drive telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning
- Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations
Requirements
- Experience in Disability Case Management (Mental Health), minimum of 2 years
- Bilingualism (French, English) required for Quebec only
- Analytical and detail-oriented, especially with complex claims and contracts
- Proactive and innovative
- Great communicator with authentic care and empathy touch
- Resilient and able to handle and overcome difficult and stressful situations
- Tech savvy – comfortable using multiples platforms and systems
- Thrives in a dynamic, fast-paced environment
- Collaborative team player
Benefits
- Comprehensive benefits
- Retirement & stock investment
- Pay for performance reward
- Wellness programs, benefits and health incentives
- Paid vacation based on experience and additional days to support family care and personal emergencies
- Time off for enrichment experiences through a Sabbatical program
- Investment in not-for-profit organizations that are important to you
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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