Maintenance Manager overseeing production machinery and maintenance team in Kansas City. Responsible for budget, compliance, and strategic planning to ensure reliability and efficiency in operations.
About the role
- Customer Success Manager handling post-sales for Enterprise Customer segment in EMEA. Driving product adoption and partnering with various teams for success.
Responsibilities
- Own the post-sales customer journey of our Enterprise Customer segment for your book of accounts
- Coordinate and run onboarding sessions with product and engineering teams
- Manage releases and go-lives of our customers using our products and ensure smooth deployments
- Use product knowledge to drive adoption of the features and challenge accounts with lower adoption to lower contraction and churn risks
- Hold Strategic Business Reviews with your largest customers
- Continually monitor the health of your book of business using our CSMP
- Own the data hygiene of your accounts and their paperwork in our systems
- Run the renewal cycles with your book of accounts, negotiate contracts, and partner with the accounts team for cross-sell and upsell opportunities
Requirements
- Have 3+ years of experience as an account manager or CSM
- Are not afraid to challenge the status quo of a workflow to define new best practices
- Are able to grasp technical products and concepts quickly
- Understand how to gauge the value a product provides to a problem
- Work seamlessly across departments - product, support, engineering, sales, and finance
- Bonus points: You have experience working with a high growth SaaS startup
- Have engineering experience (JavaScript, Ruby, Python, etc)
- Are proficient in using Salesforce, Hubspot, a CSMP (such as ChurnZero, Vitally, Gainsight)
Benefits
- 28 days paid time off plus paid Dutch holidays
- Company equity
- A pension scheme
- Hybrid work flexibility (3 days in-office)
- A Learning and Development budget
- Commute coverage: NS business card or a company bike
- Fitness stipend
- Bi-weekly in-office chair massages by a professional
- MacBook Pro and peripherals provided
- Healthy catered team lunches and plenty of snacks
- A generous relocation package, visa sponsorship and 30% ruling support
- An office in the heart of Amsterdam
- The opportunity to attend or present at global conferences and meetups
- The possibility to visit our office in Boulder, CO
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Store Team Lead Coach overseeing all aspects of store operations at Marion Goodwill Industries. Leading teams, driving performance, and ensuring a safe, customer - focused environment while developing future leaders.
Store Team Lead Coach overseeing store operations at Goodwill Industries. Leading teams, managing budgets, and delivering high - quality service to donors and shoppers.
Senior Manager overseeing Business & Technology Portfolio Enablement at UMB, aligning IT Strategy with Business Strategy across the enterprise. Driving project delivery excellence by managing resources and strategic governance initiatives.
General Manager responsible for leadership and performance at a multi - concept hospitality venue. Overseeing operations, guest satisfaction, and financial outcomes.
Branch Manager overseeing member experiences and team leadership at orsa credit union. Responsible for community engagement and achieving business goals in multiple Michigan locations.
Branch Manager accountable for team performance and community engagement at orsa credit union. Leading coaching, mentorship, and achieving business objectives while fostering a culture of inclusion.
Facility Manager overseeing technical building services at FitX. Responsible for maintenance, inspections, and service coordination in the company.
Registered Nurse (Case Manager) position at GiaCare Inc. supporting the 49th Medical Group. Engaging in Comprehensive Case Management for optimal wellness and care continuity.
Integrated Nurse Case Manager for chronic/complex condition care at Sentara Health. Responsible for case management and care plan development for high - risk member populations in Virginia Beach and Norfolk.