Vice President leading Mastercard's Open Finance Data solutions across Europe. Overseeing product development and strategic planning in a dynamic fintech environment.
About the role
- Providing best-in-class financial aid support to Capella learners through various communication channels. Coaching learners on funding decisions and conducting team dialogue for improvements.
Responsibilities
- Providing best-in-class financing and financial aid support to learners
- Personalized interactions through different communication channels (phone, email, chat, text)
- Coaching learners through key decisions and solutions regarding funding programs
- Engaging in team dialogue to improve team performance
- Proactively assessing learner needs regarding financing plans
- Assisting learners in understanding and utilizing their financing plan
- Leveraging tools, systems, and software applications to optimize learner engagement
Requirements
- 1+ year in financial aid contact role or customer experience support/advisor
- Bachelor’s degree preferred
- Proficiency in Microsoft Office Suite
- Fundamental understanding of FAST goals and university goals
- Comfort with federal regulations and policies
Benefits
- medical, dental, vision, life and disability plans
- well-being incentives
- parental leave
- paid time off
- certain paid holidays
- tax saving accounts (FSA, HSA)
- 401(k) retirement benefit
- Employee Stock Purchase Plan
- tuition assistance
- entertainment and retail discounts
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