Support Analyst facilitating installation and troubleshooting of IT equipment at Stefanini. Engaging in problem analysis and collaborative solutions with suppliers.
Responsibilities
Support, installation and configuration of new IT equipment and reconfiguration of previously installed devices;
Analysis and diagnosis of incidents to resolve issues, occasionally working together with vendors and other professionals;
Support for installation and configuration of operating systems (MS-Windows 7/8/10/11 or their technological successors);
Support for installation and configuration of native user applications on devices (MS Office Professional, MS Outlook, web browsers) or cloud services (Office 365, Teams, OneDrive);
Installation of market-standard software approved and provided by the client (antivirus agents, PDF readers, plug-ins, etc.);
Installation of specific applications or information systems provided there are procedures, manuals or tutorials supplied by PRODESP and, when necessary, with assistance from the vendor or developer.
Requirements
Relevant experience in the area;
Currently pursuing or completed higher education;
Basic knowledge of Linux operating systems;
Advanced skills in maintenance and configuration of Microsoft Windows 7 or later environments;
Experience with Active Directory authentication technology;
Office 365 and Microsoft Office 2016 or later;
MD-100 (Microsoft 365) — Desktop (MD-100);
Knowledge of computer networks (wired and wireless), TCP/IP protocol, encryption and wireless network security;
Advanced hardware maintenance skills;
Basic English reading skills;
Certification: ITIL v4 or higher (desirable);
Certification: Microsoft Certified Solutions Associate (MCSA) or higher for Windows 10 (desirable).
Benefits
🍛 Meal allowance or meal voucher;
👨🏼🎓 Discounts on courses, universities and language institutions;
📚 Stefanini Academy — online platform with free, up-to-date courses and certificates;
🗣 Mentoring;
💉 Benefits program for medical consultations and exams;
🏥 Health insurance;
🦷 Dental insurance;
💰 Discount club with benefits at top establishments;
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