Hybrid API Consultant

at Statista

• Job title: API Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Hamburg, Germany

About the role

• API Consultant role at Statista focusing on customer success with API solutions and integrations. Collaborating closely with customers to optimize their API experience in a hybrid work environment.

Responsibilities

• As an API Consultant, you will be responsible for ensuring customers achieve rapid and sustained success with our API / MCP solution.
• You will be deeply involved in helping customers understand and use our API / MCP solution, guiding them from initial setup to advanced use cases.
• You’ll drive adoption by crafting tailored prompts for customer use cases and helping customers seamlessly integrate our API solution into their workflows.
• Design and optimize self-serve onboarding flows, API documentation, in-product guides, and tutorials to help customers quickly adopt and derive value from our API / MCP solution.
• Develop and tailor prompts, agents, and automated workflows for customers to capture immediate value from the API integration.
• Leverage product usage data, API analytics, and customer health scores to identify adoption blockers, friction points, and expansion opportunities.
• Work with customers to ensure smooth API integration, helping resolve adoption blockers quickly and documenting best practices for API usage.
• Segment customers based on usage data and lifecycle stage, and trigger lifecycle outreach such as nudges, feature adoption campaigns, or suggestions for complementary product use.
• Share insights from customers and usage data with product and engineering teams to improve the API / MCP solution, enhance features, and resolve technical issues.
• Identify expansion and upsell opportunities within existing customer accounts by understanding customer needs and leveraging product features.

Requirements

• Experience with API Products & Integrations: Background in working with API solutions, data integrations, or developer tools. You’re familiar with REST APIs, JSON, authentication methods (OAuth, API keys), and data workflows.
• Prompt Engineering & User Enablement: Experience in creating tailored prompts, guided workflows, or similar in-product suggestions to drive feature adoption and help customers unlock value.
• Customer-Facing Technical Experience: Previous experience in a customer-facing role, such as Technical Consultant, Solutions Engineer, Developer Advocate, or Customer Success Manager, with a focus on product adoption and customer outcomes.
• Analytical & Data-Driven: Comfortable working with product data, API analytics, and customer health scores to inform decisions. You should be able to use this data to create actionable plans for customer engagement and adoption.
• Strong Communication Skills: Ability to explain technical concepts in a simple, customer-friendly way. Strong interpersonal skills, with a focus on building relationships with technical and non-technical stakeholders alike.
• Problem-Solving Mindset: Able to quickly identify and resolve adoption blockers, troubleshoot API integration issues, and guide customers through technical challenges.
• Bonus: Experience with data pipelines, Research experience/ background, B2B data solutions, or working in a product-led growth (PLG) environment is a plus.

Benefits

• Work from abroad up to 30 calendar days a year
• Hybrid work and flex-time
• International team and social events
• Subsidized urban mobility and access to fitness and wellness options
• Free access to Perplexity Enterprise and all its amazing functionalities
• Career & training opportunities
• Attractive locations and modern offices
• Mental health support with OpenUp