Software Engineering Intern at Intapp working on AI - powered solutions and web applications. Collaborate with engineers, gain mentorship, and learn best practices in a hybrid environment.
About the role
- Lead Engineer managing internal QA platform for SaaS upgrades at Charles River Development. Collaborate with teams to troubleshoot issues, automate processes, and support platform transitions.
Responsibilities
- Own and maintain the internal E2E QA platform environment used for performing QA on the upgrade process of all applications on the alpha platform.
- Work closely with Engineering, DevOps, Product, and Release Management teams to ensure the environment remains aligned with the latest platform releases.
- Upgrade applications, services, and platform components as new releases are delivered.
- Investigate and troubleshoot issues introduced by new releases, working with engineering teams to resolve them.
- Support the transition from the legacy monolithic platform to the Next Gen architecture, validating new services and interfaces as they are introduced.
- Document upgrade procedures, configuration changes, and migration steps required for future client upgrades.
- Work with DevOps teams to identify opportunities to automate environment upgrades and configuration processes.
- Explore the use of AI tools to improve automation, troubleshooting, and operational efficiency.
- Share documentation and lessons learned with the broader SaaS upgrade team to support upgrade readiness.
Requirements
- 10–12 years of experience in platform support, support engineering, or enterprise application support roles
- Strong experience troubleshooting complex enterprise platforms and multi-service application environments.
- Experience working closely with engineering, DevOps, product, and release management teams.
- Strong analytical and troubleshooting skills across application services, configuration layers, and system integrations.
- Experience supporting platform upgrades, environment management, or release validation activities.
- Experience documenting technical procedures, upgrade processes, and platform changes.
- Familiarity with automation practices and DevOps tooling.
- Interest in using AI tools to improve automation and operational efficiency.
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
Benefits
- generous medical care
- insurance and savings plans
- flexible Work Program
- wealth of development programs
- educational support
Job title
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Not specified
Degree requirement
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