Senior Customer Relations Consultant managing complex complaints for BOQ Group, guiding issues from first contact to resolution with clear communication. Collaborating on customer experience improvements.
About the role
- Consultant handling credit management and policy improvement at Neocredit. Collaborating on automation projects and financial data analysis for client risk mitigation.
Responsibilities
- Perform activities related to credit management and credit policy;
- Support the implementation of automation and improvement projects for clients' credit policies;
- Evaluate the credit analysis workflow and propose improvements or design a new workflow from scratch;
- Analyze clients' financial data to mitigate risk within the policy being implemented;
- Carefully analyze data and produce clear, concise reports;
- Adhere to the credit policy and guidelines;
- Prepare all documentation related to the implemented credit policy;
- Support decisions on variables and information to be used according to the client's objectives and policy, aiming for the best cost–benefit outcome for the client.
Requirements
- Bachelor's degree in Business Administration, Accounting, or Economics;
- Experience with BI tools;
- Knowledge of Business Analytics is desirable;
- Intermediate proficiency in Microsoft Office.
Benefits
- Break area with kitchenette and coffee/snack machines;
- Free parking;
- Internal career opportunities (Global Talents);
- On-site lounge and rest area;
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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