Qualitätsmanager at regiocom managing quality standards and monitoring in the telecommunications sector. Collaborating with teams to enhance customer satisfaction and performance metrics.
SF
Hybrid Manager, Fraud Response and Recovery
Posted last month
About the role
- Manager of Fraud Response and Recovery in Fidelity’s Fraud Risk and Control team. Focused on investigating fraud and supporting response to major fraud events and trends.
Responsibilities
- Participate in daily operations involving the creation of enhanced detection, prevention, and technical investigations of fraud events involving clients.
- Focus on supporting response to major fraud events and trends.
- Triage fraud events and perform root cause analysis.
- Conduct in-depth investigations of suspicious financial activity.
- Provide expertise reviewing crypto transactions and blockchain analysis for known fraud incidents.
- Gather and analyze evidence of fraudulent activity and other relevant information and data.
- Create and maintain case files of fraudulent activity.
- Collaborate with analytics, legal, compliance, and external regulatory and law enforcement agencies.
- Communicate fraud-related findings and recommendations to stakeholders.
- Assist in recovering losses due to fraud, including conducting collections and monitoring recovery processes.
Requirements
- Bachelor’s degree and 4+ years’ experience in the financial services industry.
- 2+ years of risk related experience.
- Experience in crypto trading and/or block chain analysis.
- Experience in researching financial transactions and customer activities.
- Strong analytical skills to analyze data and identify patterns.
- Problem solving skills to identify and resolve complex problems.
- Ability to multi-task across a variety of responsibilities in a constantly evolving environment.
- Ability to perform correlation and analysis from disparate internal systems to identify potentially fraudulent events.
- Strong focus on execution and identifying, communicating, and removing impediments to progress.
- Willingness to expand your expertise continually learning new skills.
Benefits
- Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences.
- Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office.
- Fidelity is not providing immigration sponsorship for this position.
- Diverse and inclusive workplace encouraging unique perspectives and experiences.
- Reasonable accommodations available for applicants with disabilities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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