Field Claims Representative at Auto - Owners Insurance handling multi - line property and casualty claims in assigned territory. Overseeing claims from investigation to resolution with exceptional service to agents and insureds.
About the role
- Claims Representative analyzing and processing low to mid-level auto claims for Sedgwick. Responsible for claims documentation, resolution, and maintaining client relations.
Responsibilities
- To analyze and process low to mid-level auto and transportation claims
- Processes auto property damage and lower level injury claims; assesses damage, makes payments, and ensures claim files are properly documented and correctly coded based on the policy
- Develops and maintains action plans to ensure state required contract deadlines are met and to move the file towards prompt and appropriate resolution
- Identifies and pursues subrogation opportunities; secures and disposes of salvage
- Communicates claim action/processing with insured, client, and agent or broker when appropriate
- Maintains professional client relations
- Performs coverage, liability, and damage analysis on all claims assignments
Requirements
- Bachelor's degree from an accredited college or university preferred
- Three (3) years of personal line or commercial line property claims management experience or equivalent combination of education and experience required to include knowledge of construction basics
- Property estimating software experience a plus
- Familiarity with personal and commercial lines policies and endorsements
- Ability to review and assess Property Damage estimates, total loss evaluations, and related expenses to effectively negotiate first and third party claims
- Knowledge of total loss processing, State salvage forms and title requirements
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Good interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Service Expectations
Benefits
- medical
- dental
- vision
- 401k and matching
- PTO
- disability and life insurance
- employee assistance
- flexible spending or health savings account
- other additional voluntary benefits
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