System Engineer Customer Services role at Somnitec managing diverse IT support cases for clients. Collaborating with a team to ensure high - quality service and customer satisfaction.
About the role
- Principal Systems Engineer managing complex computer-based systems for customer solutions. Leading design and architecture while collaborating with stakeholders across the organization.
Responsibilities
- Develop data architecture, systems architecture, and perform data modeling for proposed and existing capabilities
- The application of systems analysis techniques and procedures, including consulting with customers, to determine system functional specifications
- The design, development, documentation, analysis, creation, testing, or modification of system projects, including prototypes, based on and related to, system or customer design specifications
- Coordination of systems design artifacts and plans across organizational boundaries
- Interact with software and hardware engineers to convey system requirements and to understand detailed design and implementation
- Participate in technical exchange meetings with other program engineers, other contractors, and customers
- Develop and present briefings related to system capabilities in program and customer forums
- Support requirements definition and analysis for new system capabilities
- Develop system concept of operations and support documentation of system use cases for system enhancements
- Answer technical questions from customers, analyze customer requirements and do requirements flow down to the component level
- Prepare formal system level and unit level test procedures
- Apply and/or develop advanced technologies, scientific principles, theories and concepts
- Perform other job-related duties as assigned
Requirements
- Bachelor’s Degree in Engineering or equivalent experience in a related field
- 12+ years of experience working in a similar role
- 7+ years of experience in a technical leadership role
- Expertise in all phases of the systems and product lifecycle
- Position requires full competence in system engineering techniques and complete lifecycle management
Benefits
- The starting pay range for this position is $129,000 to $166,000 however, base pay offered may vary depending on skills, experience, job-related knowledge and location.
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