Hybrid Associate Engineer – Repair Coordination

at RTX

• Job title: Associate Engineer – Repair Coordination
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bangalore, India

About the role

• Engineer providing 24/7 support to airline customers' requests by managing across groups and resolving issues. Work in a dynamic environment with a globally diverse team at Collins Aerospace.

Responsibilities

• In this role the engineer has to work with the customer support teams working in areas of Nacelle structures & ATA specifications.
• This position will focus on providing 24/7 support to our Airline customers’ requests by managing across different groups, negotiate delivery expectations, proactively assess and resolve customer issues.
• Quickly understands and assesses Airlines’ unique requirements and provides technical and informational support for in-service issues.
• Reviews various maintenance documentation to identify solution(s) for in-service concerns and look proactively for potential fleet solutions.
• Reviews engineering drawings and installations to ensure customer questions/concerns are resolved.
• Assists with the investigation of problems to provide engineering dispositions of discrepancies to return airplanes to revenue services.
• Assists in the development of customer correspondence for continued safe operation and maintenance of equipment.
• The position requires flexibility to address emergent issues and meetings with stakeholders may require an occasional off-shift work schedule to support the airline customers operating 24/7.
• Ensure strict compliance to Aftermarket departmental procedures, Company policies, Export requirements, including compliance to all US export control requirements.
• Maintain a high degree of reliability and accuracy in all communications with Airlines, MROs, OEMs, Suppliers and other key stakeholders.
• Work alongside with a globally diverse aftermarket team of highly skilled engineers and be at the forefront of driving airline customer experience.
• Report into Aftermarket technical services leaders and help in driving organization’s vision of the best aerospace systems company in the world.

Requirements

• Minimum of Bachelors degree or higher in Mechanical engineering or Aerospace or Aeronautics.
• Full time recognized Bachelor of Engineering (4 years) with 0 to 2 years of related work experience in similar roles.
• Experience supporting end users in a Aftermarket customer service role is highly preferrable.
• Functional knowledge of Nacelle Systems and its components on various civil aircraft programs.
• Very good familiarity and working knowledge of CRM systems like MS Dynamics.
• Conversant with maintenance manuals such as Component Maintenance Manual, Aircraft Maintenance Manual, Structural Repair Manuals, Service Bulletins, Airworthiness Directives, etc.
• Good verbal and written communication and presentation skills.
• Good team player, willing to work in a dynamic and fast paced collaborative environment.
• Ability to work under pressure in a fast-paced environment with short lead times handling multiple repair tasks.
• Willingness to expand into technical areas without prior experience.
• Basic knowledge of Nacelle Systems for legacy aircraft programs and new aircraft programs such B787, A320Neo, A220, A350 is preferred

Benefits

• Transportation facility.
• Group Term Life Insurance.
• Group Health Insurance.
• Group Personal Accident Insurance.
• Employee scholar programme.
• Work life balance.
• Car lease programme.
• National Pension Scheme.
• LTA.
• Fuel & Maintenance /Driver wages.
• And more!