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About the role
- Engineer providing 24/7 support to airline customers' requests by managing across groups and resolving issues. Work in a dynamic environment with a globally diverse team at Collins Aerospace.
Responsibilities
- In this role the engineer has to work with the customer support teams working in areas of Nacelle structures & ATA specifications.
- This position will focus on providing 24/7 support to our Airline customers’ requests by managing across different groups, negotiate delivery expectations, proactively assess and resolve customer issues.
- Quickly understands and assesses Airlines’ unique requirements and provides technical and informational support for in-service issues.
- Reviews various maintenance documentation to identify solution(s) for in-service concerns and look proactively for potential fleet solutions.
- Reviews engineering drawings and installations to ensure customer questions/concerns are resolved.
- Assists with the investigation of problems to provide engineering dispositions of discrepancies to return airplanes to revenue services.
- Assists in the development of customer correspondence for continued safe operation and maintenance of equipment.
- The position requires flexibility to address emergent issues and meetings with stakeholders may require an occasional off-shift work schedule to support the airline customers operating 24/7.
- Ensure strict compliance to Aftermarket departmental procedures, Company policies, Export requirements, including compliance to all US export control requirements.
- Maintain a high degree of reliability and accuracy in all communications with Airlines, MROs, OEMs, Suppliers and other key stakeholders.
- Work alongside with a globally diverse aftermarket team of highly skilled engineers and be at the forefront of driving airline customer experience.
- Report into Aftermarket technical services leaders and help in driving organization’s vision of the best aerospace systems company in the world.
Requirements
- Minimum of Bachelors degree or higher in Mechanical engineering or Aerospace or Aeronautics.
- Full time recognized Bachelor of Engineering (4 years) with 0 to 2 years of related work experience in similar roles.
- Experience supporting end users in a Aftermarket customer service role is highly preferrable.
- Functional knowledge of Nacelle Systems and its components on various civil aircraft programs.
- Very good familiarity and working knowledge of CRM systems like MS Dynamics.
- Conversant with maintenance manuals such as Component Maintenance Manual, Aircraft Maintenance Manual, Structural Repair Manuals, Service Bulletins, Airworthiness Directives, etc.
- Good verbal and written communication and presentation skills.
- Good team player, willing to work in a dynamic and fast paced collaborative environment.
- Ability to work under pressure in a fast-paced environment with short lead times handling multiple repair tasks.
- Willingness to expand into technical areas without prior experience.
- Basic knowledge of Nacelle Systems for legacy aircraft programs and new aircraft programs such B787, A320Neo, A220, A350 is preferred
Benefits
- Transportation facility.
- Group Term Life Insurance.
- Group Health Insurance.
- Group Personal Accident Insurance.
- Employee scholar programme.
- Work life balance.
- Car lease programme.
- National Pension Scheme.
- LTA.
- Fuel & Maintenance /Driver wages.
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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