Sales Support Manager leading the Sales Support team in APAC at Rockwell Automation. Ensuring operational excellence while enhancing customer experience and collaboration with internal teams.
Responsibilities
Lead and manage the Sales Support team across the Asia Pacific region.
Ensure the team delivers high-quality operational and administrative support to the Sales organisation.
Foster a collaborative and customer-focused culture.
Monitor and improve processes to enhance efficiency and customer satisfaction.
Act as the primary point of contact for sellers regarding support operations in APAC.
Analyze performance metrics and identify opportunities for process optimization.
Requirements
Bachelor's degree in business, Operations, Sales, or related field
Minimum 5 years of experience in Sales Support, Sales Operations, or Customer Support within a technology-based organisation.
Proficiency in both written and conversational English
Prior experience managing a team across multiple countries or regions
Proficiency in one or more Asian language
Benefits
Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development
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