Senior Engineer, Quality ensuring product excellence by implementing quality assurance processes for medical devices. Collaborating across validation, verification, and product lifecycle management with a focus on compliance.
About the role
- Technical Support Engineer providing automation solutions for clients through troubleshooting and support. Collaborating with customers and cross-functional teams to ensure effective use of products and systems.
Responsibilities
- Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- May be involved in customer installation and training.
- Provides support to customer/users where the product is highly technical or sophisticated in nature.
- The Technical Support Engineer will work with customers to resolve their application and product issues, which will allow the customer to maintain or improve their automation system.
Requirements
- Bachelor of Science in Electronics, Electrical Engineering or Computer Science or related field with at least two years' related experience.
- At least one year experience working with industrial automation products / systems.
- A valid passport.
- Understanding of Rockwell Automation's Control Logix , Compact Logix, Panel Views, FT Optix, RsLinx, Logix Designer, Stratix switches.
- 4+ years' experience troubleshooting, implementing, or design of industrial process or automation systems.
- Knowledge of PLCs, Ethernet networking, and Human Machine Interface (HMI) systems.
- Experience installing, configuring programming software, Controllers and Switches.
- Experience guide customers on how to fix display output issues between computers and monitors using VGA, DVI, DP, and HDMI connectors and display adapters.
- Get the logs needed from Controller and programming devices and identify events that may contribute to an issue.
- Resolve network issues using tools such as Windows Command Line, PowerShell, and Wireshark.
- Navigate and manage complex network subnets to ensure seamless communication between servers and client devices.
- Communicate effectively in both verbal and written formats, adapting to diverse audiences and encouraging understanding across teams.
- Collaborate with colleagues, building strong relationships and ensuring tasks are prioritized appropriately.
- Work independently and as part of a team, demonstrating flexibility and accountability in achieving goals.
- Contribute effectively in remote work settings, maintaining strong connections and productivity without face-to-face interaction.
Benefits
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
- other local benefits!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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