Internship in Corporate Design with responsibilities in concept development and brand design projects at Peter Schmidt Group. Engagement with renowned clients fostering growth and creative input in hybrid work environment.
About the role
- CX Systems & Automation Design supporting customer experience challenges at RingCentral. Redesigning workflows and implementing AI-enabled solutions to enhance customer satisfaction.
Responsibilities
- Redesign Core Processes: Map current-state workflows, identify inefficiencies, and design future-state solutions that eliminate root causes of customer issues
- Own Solution Development: Take ownership of specific workstreams within our systematic issue resolution framework, from discovery through implementation
- Leverage AI & Technology: Apply AI tools and automation to scale process improvements and enhance issue detection and resolution
- Drive Cross-Functional Change: Partner with Customer Experience, Engineering, Product, and Operations teams to implement sustainable solutions
- Measure Impact: Define success metrics, track improvements in NPS and customer satisfaction, and communicate results to leadership
- Innovate Continuously: Identify emerging issues through data analysis and customer feedback, proactively designing preventative solutions
Requirements
- Bachelor's degree in Business, Industrial Engineering, Information Systems, or related field (or equivalent experience)
- Strong process thinking—you naturally see workflows, bottlenecks, and optimization opportunities
- Technical aptitude with enthusiasm for AI tools, automation, and data analysis
- Comfort with ambiguity and ability to structure problems independently
- Excellent communication skills—you can explain complex processes to both technical and executive audiences
- Bias toward action and execution, not just analysis
- Experience with process mapping tools, data visualization, or project management
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- Voluntary supplemental health coverage and life insurance
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee 1:1 coaching, perks and discounts program
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