Hybrid EUC Engineer

at Retail Insight

• Job title: EUC Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Tech skills: Azure, ITSM, SQL
• Location requirements: Hybrid, Surrey, United Kingdom

About the role

• Service Desk Engineer keeping global teams secure and productive at Retail Insight. Managing user accounts, troubleshooting issues, and ensuring compliance across IT services.

Responsibilities

• User account management; Provision, modify and deprovision user accounts promptly
• Coordinate equipment moves and set‑ups with internal teams
• Access control; Grant and revoke access in line with policy and approvals
• Manage licence and subscription requests end‑to‑end
• Remote support; Troubleshoot hardware/software issues with clear, patient guidance
• Arrange device repairs and organise temporary replacements
• Ticketing & service quality; Monitor, prioritise and update tickets to hit SLAs
• Log and categorise all requests (email, calls, chat) in the ITSM tool
• Escalate complex issues with crisp, complete handovers
• Documentation & assets; Maintain the knowledge base and asset records
• Track software licences and subscriptions efficiently

Requirements

• Proven experience working with a wide range of Microsoft Windows tools 10/11 (install/reinstall, printers, VPN, AV)
• Considerable knowledge of Microsoft Office / Microsoft 365 (Outlook, Teams, Word, Excel) and Office 265 users
• Confident understanding of security best practice—RBAC, least privilege, separation of duties, MFA
• Clear, confident communicator (written and verbal), calm under pressure, and highly organised
• Azure AD / Entra ID for user and role‑based access
• Nice to have; Microsoft Intune (packaging, deployment)
• SQL Server exposure and database access management
• Jira Service Management
• Relevant Microsoft certifications; ITIL v3/v4 Foundation

Benefits

• Flexible Working – Enjoy a hybrid work model (3 days in the office) with flexibility based on business needs, plus a work from anywhere policy to give you freedom to explore.
• Time Off – 25 days annual leave (+ bank holidays), increasing with length of service, plus an extra day off for your birthday! We also operate summer hours so you can make the most of the sunshine.
• Learning & Development – Access a vast range of courses through our learning platform and benefit from structured career progression plans to support your growth.
• Health & Wellbeing – Private Medical Insurance, a healthcare cash plan, and mental health support via Help@Hand. Plus, we’ll ensure you have a safe and productive home setup with a workspace assessment.
• Giving Back – Take paid volunteer days to support your local community, donate to your chosen charity through salary sacrifice (we’ll match it!), and make a difference with Give as You Earn.
• Extra Perks – A car purchase scheme to make buying a new car easier, plus access to additional benefits through our online platform, including gym discounts.