Designer developing distinctive digital experiences at GALE, a unique business agency driving brand storytelling to enhance enterprise value.
About the role
- Lead Service Designer enhancing digital platforms and services at ResMed. Partnering across business units to solve complex design problems and shaping user experiences.
Responsibilities
- As a Lead Service Designer, you will be responsible for partnering with business units across a portfolio, bringing design leadership and expertise to solve complex problems.
- Build strong relationships to shape the role and value of design in reimagining journeys, digital platforms, and services.
- Own and lead the design process end-to-end, from research, storytelling, strategy formation through to experimentation and enabling execution.
- Lead the scoping, design, set up, and execution of strategic discoveries across the portfolio, ensuring alignment with business priorities.
- Create user journey maps to visualize the user experience across different stages and channels.
- Identify opportunities for improvement and innovation across platforms and services.
- Develop detailed service blueprints that map out the entire service process including frontstage and back-stage activities.
Requirements
- Minimum of 7 years of experience in design or design research, with at least 4 of those in Service and Strategic Design.
- Strong portfolio showcasing your work and experience applying design to complex projects, in large matrix organizations.
- Experience in applying design to help transform and scale global enterprise platforms (e.g., E-commerce, CRM, etc.) is highly desirable.
- Bachelor’s degree in HCI, Psychology, Interaction Design, Industrial Design, Digital Design, Anthropology or relevant field is desirable.
- Post-graduate qualifications in Psychology or another research or behavioral science-based field is highly desirable.
- Proven ability to engage with, influence and win the support of senior decision makers through masterful story telling.
- Proficiency in design and whiteboarding tools such as Figma, Miro.
Benefits
- comprehensive medical, vision, dental, and life insurance
- AD&D
- short-term and long-term disability insurance
- sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- tuition assistance
- Flexible Time Off (FTO)
- 11 paid holidays plus 3 floating days
- 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave when welcoming new family members
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