Hybrid Engineering Manager – Site Reliability

at Relay

• Job title: Engineering Manager – Site Reliability
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: AWS, Cloud
• Location requirements: Hybrid, Toronto, Canada

About the role

• Engineering Manager leading the Site Reliability Engineering team at a fintech company. Ensuring the reliability, scalability, and performance of our digital banking platform.

Responsibilities

• Lead, coach, and grow a high-performing Site Reliability Engineering team; support career development, technical excellence, and ownership
• Own the reliability, scalability, and performance of Relay’s platform, ensuring our systems are resilient as the business grows
• Lead and evolve SRE best practices, including incident management, on-call operations, SLIs/SLOs, and error budgets
• Partner closely with Engineering, Product, and Data teams to ensure reliability and scalability are built into every feature we ship
• Drive continuous improvement through post-incident reviews, root cause analysis, and preventative action
• Guide infrastructure and platform investments to support long-term scalability, security, and operational efficiency
• Define and track key reliability KPIs (e.g., uptime, latency, incident frequency, MTTR) and use data to inform priorities and decisions
• Champion a culture of learning, operational excellence, and “running towards problems” across the engineering organization

Requirements

• You have 3+ years of experience managing or leading engineers and 6+ years of experience in Site Reliability Engineering, Platform Engineering, or Infrastructure roles
• You have a strong track record of owning and improving system reliability, scalability, and performance in production environments
• Experienced in improving observability, performance, or operational maturity at growing companies
• You’ve led teams through incident response, postmortems, and reliability improvements, using data and clear accountability to drive better outcomes
• You have a strong foundation in operating and scaling production systems in cloud environments (e.g. AWS), and modern infrastructure practices (IaC, CI/CD, monitoring, alerting)
• You have a proven record of partnering with Product and Engineering leaders to balance delivery velocity with long-term reliability and operational excellence
• You’re a leader who knows how to coach, motivate, and grow engineers while setting a high bar for ownership, quality and technical excellence
• You’re highly collaborative and experienced in leading cross-functional initiatives that span engineering, product, and operations
• You thrive in fast-paced, ambiguous environments and are comfortable leading through change as the platform and organization scale.

Benefits

• Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
• Comprehensive health benefits: enjoy full health benefits from day one: no probation period required. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
• Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
• Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
• Hybrid work environment: we value meaningful collaboration and connection at our Toronto office twice a week, with lunch, snacks, and beverages on us.
• Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
• Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
• Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
• Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities.