Technical Lead driving Patient Engagement & Support Programs solutions through collaboration in Life Sciences. Focus on analytics and compliance while enhancing patient-facing applications in a hybrid model.
Responsibilities
Partner with business and clinical stakeholders to design, implement, and optimize patient support solutions across multiple workstreams
Translate business requirements into functional and technical specifications
Support solution design, integration strategy, and data flow across CRM, cloud, and analytics platforms
Collaborate with engineering, AI/ML, and data teams to enable intelligent, data-driven patient experiences
Ensure alignment with compliance, privacy, and regulatory standards in Life Sciences
Design and enhance patient-facing applications and digital touchpoints
Support end-to-end patient journey mapping and optimization
Work closely with frontend and backend teams for system integrations
Requirements
8–12+ years of experience in Life Sciences, Healthcare IT, or Patient Engagement platforms
Strong understanding of patient support programs, digital health solutions, and CRM ecosystems
Hands-on experience working with AWS-based architectures and data platforms
Ability to work across business, engineering, and data teams
Strong communication, documentation, and stakeholder management skills
Experience with AI/ML solutions in healthcare (Nice to Have)
Exposure to Snowflake, IoT-based health devices, or real-world evidence platforms (Nice to Have)
Prior experience working with pharma patient services or hub programs (Nice to Have)
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