Intern supporting the launch of E - Commerce and assisting with data capture projects. Engaging in various tasks to facilitate product listing and information retrieval.
About the role
- Digital Product Manager at PNC developing impactful digital experiences for PNC.com. Collaborating with cross-functional teams to support enterprise growth imperatives.
Responsibilities
- Translate business objectives into digital journeys using our content management platform to deliver measurable outcomes.
- Partner with product, marketing, development and design teams to align digital experiences with strategic goals.
- Apply design thinking, test-and-learn methodologies, and performance analytics to continuously improve PNC.com experiences.
- Leverage customer insights and market trends to inform experience enhancements.
- Facilitate intake and briefing processes to ensure clarity and alignment across stakeholders.
- Support creative development and content workflows using our Adobe suite of products.
- Monitor KPIs and business results for digital experiences, and recommend optimizations that improve performance and customer satisfaction.
- Execute customer-focused quality assessments and support risk management, compliance, and audit needs.
Requirements
- 2+ years of relevant professional experience
- High level of organization and attention to detail
- Strong communication and project management skills
- Analytical orientation to performance measurement
- Customer focus with the ability to identify and respond to diverse customer needs
- Ability to operate within matrixed organization with multiple stakeholders
- Digital marketing and design experience
- Familiarity using a content management system
- Experience managing cross functional projects
- Comfort analyzing data to make informed recommendations
- Use of Adobe digital platforms is a plus
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 8 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
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