Customer Solutions Manager implementing AI solutions at Plotdesk GmbH. Focusing on client success through training and support for AI platform implementations.
Responsibilities
You take completed use cases and ensure they are successfully implemented at the customer site.
With your clever, solution-oriented approach you build the bridge between concept and reality.
You ensure customers get the most out of their AI solution through training and hands-on support.
Requirements
Experience in implementing software solutions or in technical consulting
Proven track record in customer training
Strong problem-solving skills and analytical thinking
Excellent communication and presentation skills
Willingness to travel for occasional on-site customer meetings
Structured, process-oriented working style with a strong focus on customer satisfaction
Bonus: Experience with SaaS implementations or AI/technology solutions
Bonus: Experience working with Customer Success teams
Benefits
Hybrid workplace (office & remote)
No corporate bureaucracy and significant autonomy
Real opportunity to shape implementation strategies, training concepts, and product improvements
Exciting clients who want to use AI for more than just flashy visuals
A team that pulls together — and appreciates a good meme
Budget for professional development
Your own MacBook (or pro hardware of your choice)
Varied role combining office work, remote work, and on-site customer meetings
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