IT Support Associate providing Tier 2 technical support for Rowan's digital infrastructure. Troubleshooting hardware, operating systems, and collaboration technology while ensuring smooth operations.
About the role
- IT Engineer providing technical support and executing infrastructure projects for Cornerstone businesses. Involves on-site and remote support across Home Health and Hospice Offices.
Responsibilities
- Provide exceptional customer service and technical support to Cornerstone businesses
- Execute infrastructure projects and perform site visits
- Identify, troubleshoot, and resolve technical issues
- Install, configure, and maintain computer systems and software
Requirements
- BS Degree in Computer Science or Information Systems, or equivalent experience
- 2+ Years of experience providing technical support
- Experience with a ticketing system such as Zendesk
- An understanding of Wi-Fi and VoIP
Benefits
- Choice of medical, dental and vision plans
- Retirement savings opportunities through a 401(k)
- Company match
- Free e-courses through our Learning Management System
- Training sessions and seminars
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