Behavioral Health Care Manager supporting individuals with severe mental illness and substance use disorders. Remote work with some in-person community engagement in California.
Responsibilities
Primarily work with and support enrolled individuals who struggle with severe mental illness or substance use disorders
Use evidence-based approaches to provide short-term interventions and behavioral activation strategies throughout the individual's participation in ECM
Use evidence-based approaches to provide intermediary interventions as a bridge to community supports and referrals
Provide brief crisis intervention techniques and warm hand-offs to local crisis resources as needed
Seek to listen openly to individuals and meets them where they are – understanding that adopting an “it’s not my fault but it is my problem” attitude in all communication styles and approaches
Assist with linkage to ongoing behavioral health treatment upon individual’s completion of participation in ECM
Support ECM team’s caseload to identify and address barriers to care
Educate individuals on behavioral health conditions to improve health literacy
Work with individual to identify health/wellness goals and incorporate goals into a shared care plan
Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews
Facilitate and ensure recommendations are communicated across health care team
Track and manage caseloads using electronic medical records
Consult with ECM team about clinical concerns or questions, provide educational training on behavioral health conditions and treatment
Requirements
LCSW, LMFT, or LPCC license issued by the state of California
Bilingual English/Spanish
Strong understanding of cultural fluency
Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder
Strong technical skills and comfort with technology innovation, past experience with CRM databases, Google suite, email, and video conferencing.
You are physically located in or near San Diego, California
Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner location
Virtual Ops requires a quiet, HIPAA compliant and internet connected space
Benefits
Comprehensive health, vision & dental insurance
401k
Opportunity for rapid career progression with plenty of room for personal growth!
We provide the equipment needed for the role
Monthly $100 work from home expense stipend
Gas reimbursements for your on-site engagement days
Flexible vacation policy with unlimited time off
No service hour requirements - the caseload is fluid!
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