Quality Assurance Technician managing final functional testing and oversight during production processes. Involved in quality improvement and documentation with multi - departmental collaboration.
About the role
- Junior Salesforce QA & Administrator for Ottimate's invoice automation platform. Responsible for maintaining Salesforce Org while ensuring quality and operational stability.
Responsibilities
- Manage and resolve daily support tickets for the existing Salesforce Org, including:
- Merges and data clean-up
- Minor field updates and configuration changes
- Act as Level 1 support in the escalation process, resolving issues or routing them appropriately.
- Maintain stability and minimize disruptions to business operations.
- Design, document, and execute comprehensive test plans for the new Salesforce Org.
- Validate that new flows, dependencies, objects, automations, and permission sets function as intended.
- Identify defects, inconsistencies, and risks, and work closely with Architects to resolve them.
- Provide final QA sign-off for implementations before they move to Business User Acceptance Testing (UAT).
- Ensure all changes meet defined quality standards and technical requirements.
- Confirm readiness of features and configurations for business validation.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Business, or a related field (or equivalent experience).
- 1–3 years of experience as a Salesforce Administrator, QA Analyst, or similar role.
- Salesforce Administrator certification is a plus.
- Familiarity with QA methodologies, test case design, and defect tracking tools is desirable.
- Experience working in Agile or sprint-based environments is a plus.
- Hands-on experience supporting Salesforce Orgs in an administrative or QA capacity.
- Understanding of Salesforce core objects, flows, permissions, and basic automation.
- Ability to manage multiple tickets and priorities in a fast-paced environment.
- Strong attention to detail and quality-focused mindset.
- Clear written and verbal communication skills in English.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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