Technicien informatique en alternance au sein d'ARINFO à Niort. Installation, maintenance et collaboration avec les utilisateurs en hybride.
About the role
- Lead IT Technician managing technical support and IT operations at Ormat. Troubleshooting hardware and software issues while collaborating with global teams.
Responsibilities
- Serve as the initial point of contact for technical support requests via phone, email, and our ticketing system
- Provide timely and effective technical assistance for hardware (desktops, laptops, printers, mobile devices) and software issues
- Monitor support queues, SLA's and user satisfaction
- Prioritize issues based on their importance and criticality to the business
- Lead the team by conducting Daily or Weekly meetings, training team members and collaborating with global teams
- Diagnose and resolve problems related to network connectivity, operating systems (Windows/macOS), and common business applications (e.g., Microsoft 365, an email client)
- Accurately log all help desk interactions, including issue descriptions, troubleshooting steps, and resolutions, in the IT ticketing system
- Responsibility on the onboarding and termination process (Equipment, permissions, delegations)
- Managing Ormat asset inventory globally
- Install, configure, and deploy new computer hardware, software, and peripherals for employees
- Set up and manage user accounts and permissions in Active Directory and other business systems
- Use remote support tools to assist users in various locations
- Escalate unresolved or complex issues to between support teams and IT manager
- Ensure all work is performed within established standards and guidelines, including the safe assembly of IT equipment
- Lead the effort to author and update user guides and technical documentation for the internal knowledge base
- Ensure the team is properly using technical manuals and other resources to investigate and resolve problems
- Serve as the final point of escalation for complex troubleshooting and technical support issues that the team cannot resolve
- Perform other duties and support special projects as assigned
Requirements
- Bachelor’s Degree in Computer Science, Information Systems or related field or equivalent work experience required
- Minimum of 4 years’ experience in information technology
- Proven working experience as an IT Team Leader or relevant experience
- Experience working with IT internal users, user experience lifecycle management
- High attention to detail and the ability to multitask
- Working knowledge of fundamental operations of relevant software, hardware and other equipment (MS Windows, MS Office)
- Working knowledge with typical desktop computer operating systems (Windows 11 and Android)
- Knowledge of technical management/Application management, computer hardware/software systems, servers, storage network and security
- Excellent communication skills, both written and verbal
- Proactive and responsible; able to set own action plans and manage multiple responsibilities
- Ability to demonstrate patience and understanding to ensure customer satisfaction
- Ability to train users on software applications
- Personal time management skills and ability to meet individual and team deadlines
- Experience working with technology staff at all levels (sys admin, technicians, HD, network and security)
Benefits
- Availability after hours and weekends
- Must be able to adapt to new technologies
- Valid driver’s license with an acceptable driving record
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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