Solution Engineering Manager leading a high - performing team for B2B SaaS solutions at Ironclad. Collaborating with Sales and Customer Outcomes to drive customer value realization and team performance.
About the role
- Technical Solutions Specialist focusing on customer success and onboarding in a SaaS environment. Collaborating on solution design and technical support for Microsoft 365 integrations.
Responsibilities
- Own technical onboarding components including API integrations, webhooks, Power Platform, Power BI, Azure Functions, and PnP provisioning
- Participate in technical discovery to uncover integration, governance, and automation needs
- Deliver technical enablement sessions for admins, architects, and technical SMEs
- Create reusable assets: integration guides, scripts, diagrams, API examples, architecture patterns
- Advise customers on programmatic setups, governance approaches, automation best practices
- Triaging advanced issues in collaboration with Product & Engineering; provide actionable reproduction steps and context
- Support managed evaluations: defining technical success criteria, validating configuration, reducing friction
- Join discovery calls to understand tech requirements and translate them into solution approaches
- Configure POC environments demonstrating Orchestry’s advanced capabilities
- Maintain prototypes in Power Automate, Power BI, Agents, Azure Functions, etc.
- Contribute to RFPs, proposals, and documentation including security/compliance responses
- Maintain & optimize demo environments with rich, realistic data and advanced scenarios
- Create presales enablement: diagrams, integration patterns, competitive technical differentiators
- Own advanced troubleshooting and reduce escalations to Product/Engineering
- Perform intermediate debugging and root-cause analysis
- Maintain internal documentation, FAQs, and advanced troubleshooting playbooks
- Create enablement pathways for CS, Sales, and Support teams
Requirements
- Strong technical understanding of Microsoft 365 (SharePoint, Teams, Entra, Purview, Power Platform, Azure)
- Experience with PnP provisioning, APIs, webhooks, automation, scripting, and integration patterns
- Ability to diagnose, debug, and resolve complex enterprise technical scenarios
- Excellent communication skills for both technical and non-technical audiences
- Ability to translate conceptual requirements into technical solutions and vice versa
- Collaborative mindset — works smoothly with Product, Engineering, Sales & CS
- Proficiency with PowerShell / PnP PowerShell for automation and enterprise provisioning
- Experience integrating with Microsoft Graph API using SDKs and best practices
- Solid grasp of governance/compliance requirements and Purview configuration
- Experience building analytics solutions in Power BI and workflows in Power Automate/Azure Functions
- Ability to leverage AI development tools (ChatGPT, Claude) for code generation, debugging, and automation.
Benefits
- Competitive pay, equity, benefits, and perks
- Remote-first culture with flexibility and autonomy
- Professional development opportunities
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