Graphic Designer creating visual concepts and promotional materials for marketing campaigns at Surmesur. Collaborating creatively and managing multiple projects in a dynamic environment.
About the role
- Service Designer connecting people, processes and technology to enhance service delivery in a diverse team. Collaborating on complex projects to identify and solve client service issues.
Responsibilities
- Identify and help solve our clients’ service problems
- Investigate, define and design the end-to-end, front stage and back stage service journey
- Consider both the problem and solution space, balancing user needs, business needs and technical considerations
- Ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards and procedures while working on client
Requirements
- Experience of working as a Service Designer across a range of complex projects
- Analysed and synthesised complex information into actionable insights, needs and recommendations
- Conveyed complex information using storytelling techniques
- Designed artefacts to evidence existing and new service systems and experiences
- Designed prototypes to test new service concepts
- Designed and facilitated workshops and co-design sessions
- Helped clients see the value of the design process
- Clearly and diplomatically articulated tensions between technical, business and user needs
- Designing to government service standards
- The GDS assessment process
- Working in agile delivery teams
- Built trust and developed strong working relationships with stakeholders
- Respectfully and effectively challenged decisions or solutions you don’t agree with
- Planned your own tasks, in order to achieve the objectives of your project
Benefits
- A competitive package including a 7% employer pension contribution
- Share options
- Discretionary bonus
- Flexible working hours (aligned to client commitments)
- 25 days’ holiday
- Access to 3 annual “life happens” days to support unexpected situations
- Wellbeing support
- Ongoing professional development
- Volunteering opportunities
- Supportive team
Job title
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