Platform Engineer at Old Mutual responsible for building high performing, scalable platforms enabling business agility. Collaborate with development and operations teams for optimal platform performance.
Responsibilities
Take full accountability for end-to-end platform performance and resulting customer experience across development, test and production instances
Build sustainable platforms that satisfy customer requirements and align with the broader technology objectives
Implement SLA, OLA & quality metrics, best practices, and patterns across the platform
Lead the resolution of platform service issues by directing efforts to restore service with minimal disruption to the customer and business
Resolve platform issues, including interdependent services outside the immediate area of responsibility; lead discussions with peers to take action to ensure the sustainable success of the platform. Align teams to service Improvement & innovation plan requirements and drive effective implementation
Leverage systems & processes to measure, monitor and manage the performance of the platform ensuring ongoing optimisation
Use production performance monitoring and customer data to make technical design and implementation decisions
Develop innovative methods for measuring customer experience, and use this data to identify and drive platform improvements
Translate performance data into insights for technical service & solution improvement and enhancement
Identify new and emerging practices for managing problems within the area and lead the adoption of new practices, across groups or disciplines with the aim of improving analytical capabilities
Identify & leverage the appropriate internal or external technologies to deliver the platform service, applying the Old Mutual Cloud guardrails
Own the design of the platform deployment system and associated tools, hardware, processes, role assignments, dependencies, and documentation
Lead the development and deployment lifecycle for ‘platform / platform components as a service’
Continually develop initiatives to reduce and optimise operational costs & increase strategic & operational efficiency through solution designs Financial & Cost Optimisation, Risk & Governance
Take full accountability for delivering an optimal Platform Engineering cost model
Hold accountability for all risk and open audit items associated with the platform
Apply & maintain all Group risk (e.g. Architecture, development etc.), governance, compliance & regulatory standards and frameworks
Update & or develop & maintain all application documentation
Build / contribute to a high performance team environment & culture through self-directed teams by driving performance management & measurement that is aligned with agile working practices
Actively participate and contribute within the cross functional team.
Proactively lead the implementation of agile practices, remove barriers to success and ensure seamless delivery in a continuously changing work environment
Identify and develop learning plans for the platform engineering role
Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution Participate in peer reviews, testing, problem solving within and across the broader team
Requirements
Bachelor’s degree in computer science, electrical or electronic engineering, Information Technology, or relevant field
7+ years of software and platform engineering experience building and supporting scalable services
3-5 years experience in writing infrastructure as code (Terraform, AWS CDK, Cloudformation)
Solid experience using observability platforms like Datadog
Experience with microservices architecture and Restful API
Solid Kubernetes experience displaying end to end deployment and maintenance of clusters including designing and building infrastructure as code required to deploy the cluster and required cloud resources that support the cluster
Experience with Kubernetes custom resource management and deployment
Solid experience deploying Kubernetes resources using Helm Charts
Experience in fine tuning Kubernetes HPA configs
Moderate experience using go/python programming language
Solid experience using GitOps and general git based operations
Solid infrastructure as code background displaying experience in designing, implementing and maintaining IAC design patterns that manage large scale cloud environment
Solid AWS experience, displaying advanced understanding of cloud architecture and maintaining distributed systems
Experience maintaining queuing systems like AWS SQS and event streaming platforms like Kafka
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