Projekt - und Veranstaltungsmanager*in responsible for managing educational projects at a non - profit organization. Overseeing event organization and public funding management while fostering a collaborative work environment.
About the role
- Guest Manager at Officium Hospitality ensuring exceptional guest experiences from pre-arrival to post-checkout through proactive engagement and effective communication.
Responsibilities
- Serve as the primary point of contact for guests, delivering professional, friendly, and efficient communication across all channels.
- Proactively reach out to guests prior to arrival to confirm details, address questions, and create a warm, welcoming experience.
- Manage guest inquiries, requests, and feedback throughout their stay, ensuring timely and courteous resolutions.
- Maintain ownership of guest communication tickets — ensuring updates, reminders, and issue resolutions are handled promptly.
- Conduct post-stay follow-ups to gather feedback and reinforce guest satisfaction and loyalty.
- Coordinate with cleaning, maintenance, and operations teams to ensure properties are guest-ready and meet quality standards.
- Oversee smooth check-in and check-out procedures to deliver a seamless experience.
- Respond promptly to inbound and outbound calls, demonstrating exceptional customer service and professionalism.
- Identify, document, and escalate guest issues when needed, ensuring accountability and follow-through to resolution.
- Support the broader operations team with administrative and guest management tasks as required.
- Regularly update listing descriptions, pricing, and availability on all platforms.
- Ensure that photos and descriptions accurately represent the property.
- Optimize listings to improve visibility and conversion rates.
- Analyze guest feedback and make recommendations for service improvements.
Requirements
- Minimum 4 years of experience in service accommodation, hospitality, or property management preferred.
- Excellent verbal and written communication skills with a polished, personable, and service-oriented tone.
- Strong organisational and time management abilities, capable of handling multiple priorities simultaneously.
- Demonstrated ability to build rapport and foster positive relationships with guests and internal teams.
- Proficiency in communication tools, email management, and CRM/ticketing systems.
- Familiarity with Booking.com, Airbnb, or other property management platforms is an advantage.
- Detail-oriented, resourceful, and able to work independently with minimal supervision.
- Positive, proactive, and adaptable, with a commitment to delivering exceptional guest service.
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