Hybrid Business Analyst, Data Platforms – Access

at The New York Public Library

• Job title: Business Analyst, Data Platforms – Access
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $90,000 - $95,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Google Cloud Platform, Tableau
• Location requirements: Hybrid, New York City, United States

About the role

• Business Analyst role supporting NYPL's data transformation goals by managing data platforms and collaboration across teams. Requires experience in analysis, documentation, and communication with stakeholders.

Responsibilities

• Support the work of NYPL Digital’s Data Platforms & Access team toward the major initiative of Data Transformation
• Collaborate with stakeholders to understand their needs and gather business requirements, document relevant workflows, data definitions, and provide recommendations to Product Managers
• Help communicate Data Platforms & Access strategy and domain language to NYPL staff
• Collaborate with the Data Analyst to increase access to data in our platforms
• Foster great communication between the Data Platforms & Access team and staff around the institution
• Support and maintain the operation of our data platforms, including the Google Marketing Platform (Google Analytics 4, Google Tag Manager), among others
• Help staff across NYPL to understand and effectively use Digital’s data platforms and tools through creating documentation, FAQs, office hours, responding to queries, and developing training content
• Expand the Digital department's knowledge and understanding of library service data, systems, and concepts, as well everyday library processes, workflows, and procedures
• Work with Product Management to establish a consistent practice and representation of library service data across all Digital properties
• Support product managers in documenting product requirements and specifications
• Manage regular stakeholder working group and advisory meetings
• Perform other duties as required

Requirements

• Bachelor’s degree and minimum of 3 years' experience working as a business analyst or similar role, OR
• 5 years’ experience as a business analyst or similar role, OR
• 5 years’ library experience, with responsibilities in areas such as liaising with stakeholders, communications, writing reports, data analysis, etc.
• Analysis of business needs and recommended solutions
• Documentation of business goals and technical requirements
• Data visualization and/or business intelligence tools (e.g., Tableau, PowerBI, Looker, etc)
• Google Marketing Platform and Google Cloud Platform products, or similar
• Cloud data platforms (e.g., Databricks, Snowflake, AWS, Azure, etc)
• Understanding of web analytics is very helpful
• In-depth experience using Google Sheets or Excel
• Familiarity with library operations is beneficial.

Benefits

• Be **Helpful** to patrons and colleagues
• Be **Resourceful** in solving problems
• Be **Curious** in all aspects of your work
• Be **Welcoming** and **Inclusive**
• Office environment
• Hybrid work environment; requires work in the office in NYC three days a week
• Monday - Friday; 9-5
• Non-Union
• Exempt