Process Manufacturing Engineer developing and implementing PCB manufacturing systems at TTM Technologies. Focused on improving manufacturability and collaborating with customers and suppliers.
About the role
- Care Engineer delivering advanced technical support within a global 24x7 Care service team. Managing complex troubleshooting cases and engaging with R&D for customer resolution.
Responsibilities
- Identify and proactively solves demanding problems and communicates them to key stakeholders.
- Participate as an expert in IMS/VoLTE technology area in customer issues via ticket handling and projects.
- Participate in emergency and 24/7 duty for global IMS customers and Engage with virtual teams and collaborate to arrive at a feasible solution.
- Drive knowledge sharing and enhance networking.
- Implement, integrate acceptance tests, care & R&D for telecommunication Products like sCSCF, iCSCF, iBCF, BGCF, eCSCF, Application Servers, Session Border Controller.
- Manage 4G VoLTE Call flow like 4g-4g, eSRVCC, Conference, 5G VoNR etc.
- Drive root cause analysis for complex customer tickets as subject matter expert.
Requirements
- Engineering Graduate in Telecom/IT/Computer Science/Electronics with 8+ years' experience in Telecom care/support role.
- Practical knowledge of OpenStack administration and Docker, K8S concepts, and their application in Cloud Native products.
- Hands-on experience with Protocols like SIP, Diameter, TCP/IP/SCTP, UDP, SOAP, HTTP2, SS7, M3UA, 5G Signaling Protocols.
- Lead the solutioning for the complex customer issues reported in emergency or standard tickets.
- Exposure or past experience of working on CFX-5000 & Nokia TAS or either or.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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