Financial Wellbeing Coach at Operation HOPE empowering individuals through financial literacy and personalized coaching. Focus on budgeting, debt management, and community resource connections.
About the role
- Jovem Aprendiz providing financial customer support through online channels at Neogrid. Engage with clients via phone and chat while assisting with financial inquiries.
Responsibilities
- Provide financial support to customers via online channels, telephone and chat
- Respond to customer tickets, offering support related to invoices, payment slips (boletos) and other financial matters
- Perform initial triage of financial tickets, directing them to the appropriate analysts
- Support the Financial Experience team with simple, quick tasks and processes
Requirements
- Strong desire to learn and grow
- Good communication skills and ability to work in a team
- Responsible, committed and open to new knowledge
- Organized and attentive
- Basic computer skills (Word, Excel and email) are a plus but not required
Benefits
- Health Insurance
- Dental Plan
- Life Insurance (extendable to legal dependents)
- Medication Assistance (extendable to children)
- Transportation Allowance or Parking Assistance
- Flexible Meal/Food Allowance
- Wellhub (formerly Gympass)
- TotalPass
- Day off during your birthday month
- Parental support program (NeoBaby)
- Unico Skill (external training)
- Childcare Assistance
- Extended Parental Leave: 6 months for mothers and 30 days for fathers
- Referral program, bonuses and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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