Jovem Aprendiz providing financial customer support through online channels at Neogrid. Engage with clients via phone and chat while assisting with financial inquiries.
Responsibilities
Provide financial support to customers via online channels, telephone and chat
Respond to customer tickets, offering support related to invoices, payment slips (boletos) and other financial matters
Perform initial triage of financial tickets, directing them to the appropriate analysts
Support the Financial Experience team with simple, quick tasks and processes
Requirements
Strong desire to learn and grow
Good communication skills and ability to work in a team
Responsible, committed and open to new knowledge
Organized and attentive
Basic computer skills (Word, Excel and email) are a plus but not required
Benefits
Health Insurance
Dental Plan
Life Insurance (extendable to legal dependents)
Medication Assistance (extendable to children)
Transportation Allowance or Parking Assistance
Flexible Meal/Food Allowance
Wellhub (formerly Gympass)
TotalPass
Day off during your birthday month
Parental support program (NeoBaby)
Unico Skill (external training)
Childcare Assistance
Extended Parental Leave: 6 months for mothers and 30 days for fathers
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