Lead the Local Vodafone Business Service Operations Centre in Athens, Greece. Focus on delivering managed security, cloud, and SaaS services with operational excellence.
About the role
- SOC Analyst responsible for monitoring threats and vulnerabilities in IT systems. Engaging with clients and providing incident remediation documentation and recommendations.
Responsibilities
- Monitor global IDS, Network Intruder, Firewall, DDoS detection and mitigation, availability and SIEM platforms looking for potential threats, vulnerabilities and indicators of compromise.
- Provide Incident remediation and prevention documentation and recommendations to customers based on defined procedures and analyst experience.
- Document and conform to processes related to security monitoring procedures.
- Provide customer service that exceeds our customers’ expectations at all times.
- Initiate escalation procedure to counteract potential threats, vulnerabilities and threat actors.
- Compilation and review of service focused reporting.
- Act as an escalation point for more junior members of the team, providing assistance and mentoring where necessary.
- Providing assistance to Senior SOC Analysts on Threat Hunting engagements.
- Contributing to the continuous improvement of SOC procedures and documentation.
- Perform other duties as assigned.
Requirements
- Practical knowledge of security and networking toolsets such as SIEM, IDS, Vulnerability Management, Availability Monitoring, packet capture and other threat detection technologies.
- Pre-existing, in-depth knowledge of common network protocols.
- Pre-existing, in-depth knowledge of Windows and Linux based operating systems.
- Experience in the extensive analysis of common security incidents.
- Ability to stay calm in highly sensitive and high-pressure incidents.
- Experience with LogRhythm, ArcSight or Splunk is desirable but not required.
- The following certifications are desirable, but not a requirement: CREST CPSA / CRIA / CMRE / CNIA / CHIA, CompTIA Security+, CompTIA Network+, Degree in related field.
Benefits
- Flexible working
- Financial & Investment
- Pension
- Life Assurance
- Share Save Scheme
- Maternity & Paternity leave
- Community & Volunteering Programmes
- Green Car Scheme
- Cycle Scheme
- Employee Referral Program
- Lifestyle & Wellness
- Learning & Development
- Diversity & Inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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